Frequently Asked Questions

Everything you need to know about your beauty journey with Àerre.

How long does shipping take?

Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund, provided it is at least 75% full.

Are your products cruelty-free?

Yes, at Àerre, we are committed to ethical beauty. All of our products are 100% cruelty-free and are never tested on animals.

How can I track my order?

You can track your order using the link provided in your shipping confirmation email or by logging into your account on our website and visiting the 'Order History' section.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.

Are your fragrances long-lasting?

Our fragrances are formulated as Eau de Parfum (EDP), which contains a higher concentration of fragrance oils to ensure they last between 6 to 8 hours on the skin.